Returns

We want you to feel confident purchasing a Dwellingham timepiece. You may request a return within 14 calendar days of delivery.

Return eligibility

To qualify for a return, the watch must be unworn, unused, unaltered, and in its original condition. It must be returned in the original presentation box with every item supplied with the order, including cards, booklets, accessories, links, and the cleaning cloth.

To begin a return, email support@dwellinghamwatch.com with your order number and reason for the request. Please wait for return instructions before sending the item.

Inspection and refunds

All returned items are inspected when received. If the return is approved, the refund will be issued to the original payment method. Your bank or card provider may require additional time to post the credit.

Items that show wear, damage, alteration, missing components, or incomplete packaging may not qualify for a refund.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, contact us promptly at support@dwellinghamwatch.com. Include your order number and photographs of the item and packaging so we can review the issue.

Warranty service

Defects and service requests outside the return period are handled under the Dwellingham Limited Warranty. Visit our Warranty page for coverage and service instructions.

Questions about a return can be sent to support@dwellinghamwatch.com. We aim to respond within 1 to 2 business days.